Agent-based IT support for Knowledge Management

Knowledge Management (KM) involves information technology (IT) aspects as well as psychological and business management issues. A KM effort can always only be successful, if a holistic perspective is taken. By taking a holistic perspective on KM IT support, we identify a number of core services and components of a KM IT support system. The identified components are organized into an IT framework. In this paper, we propose software agent technology as the key paradigm for that framework proposal. One central service in that proposal, the ontology service, is considered in detail. Among other issues, creation, application and representation of ontologies in the framework are explored and areas for future research are identified.